French-Speaking Customer Service Representative | Braga, Portugal

Cross Border Talents; Lisboa; Hybrid; EUR 14,000 - 22,000; Full time

Benefits offered by this job

Hybrid working model

Welcome bonus

Daily food allowance

Six-month contract

Equipment delivery

Job summary

Cross Border Talents in Braga is seeking a French-speaking customer support agent to assist users of an innovative benefits app. The role involves helping customers navigate the application, answering questions, and supporting account creation and balance management.

The position offers a hybrid work model with a welcome bonus paid monthly during the first year, daily food allowance, and equipment delivery based on distance from the office. Six-month contract, with weekends off.

Qualifications

• Fluent or native-level French.
• Strong communication and customer service skills.
• Customer-focused and proactive approach.

Responsibilities

• Assist customers with questions about the application and its features.
• Handle inbound calls and provide clear, helpful solutions.
• Support users with account creation and balance management.
• Explain available services and application functionalities.

Skills

Fluent French

Customer service

Communication skills

Proactive mindset

Job description

Braga, Portugal
Hybrid Work Model
Monday to Friday, rotational shifts between 07:00 and 18:00 - weekends off

Are you fluent in French and passionate about helping customers? Join an international team in Braga and support users of an innovative app that helps employees manage benefits such as meal, mobility, and gift vouchers.

Key Responsibilities

• Assist customers with questions about the application and its features.
• Handle inbound calls and provide clear, helpful solutions.
• Support users with account creation and balance management.
• Explain available services and application functionalities.

Requirements

• Fluent or native-level French.
• Strong communication and customer service skills.
• A customer-focused and proactive approach.

What We Offer

• Hybrid working model.
• Welcome bonus paid in monthly instalments during the first year.
• Daily food allowance
• Six-month contract.
• Equipment delivery based on your distance from the office.