French-Speaking Customer Service Advisor | Energy Sector

Cross Border Talents; Guimarães; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive team leader

Career development opportunities

Multicultural working environment

Job summary

Cross Border Talents is hiring for a French-speaking customer service advisor in Guimarães, Portugal. You will support an international client by handling energy-related service requests, account questions and billing inquiries.

Fluent French is essential, with strong written and spoken communication. The role requires reliability, calm under pressure, and the ability to work across several systems in a fast-paced environment.

Qualifications

• Fluent level in French as a requirement.
• Excellent written and spoken communication.
• Professional, friendly and patient communication style.
• Comfort using computers and several systems simultaneously.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer calls about supply, contracts and billing.
• Process service requests accurately in client systems.
• Explain offers and tariffs clearly and transparently.
• Record every interaction and follow up on open requests.
• Meet quality and productivity targets for the project.

Skills

Fluent French

Communication

Customer service

Attention to detail

Team player

Calm under pressure

Tools

CRM software

Multiple systems

Job description

Looking for French speaking jobs in Guimarães, Portugal? We are hiring customer service advisors to join a multilingual team supporting an international client. In this role you will support energy customers with service requests, account questions and billing enquiries. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer calls about supply, contracts and billing.
• Process service requests accurately in the client systems.
• Explain offers and tariffs clearly and transparently.
• Record every interaction and follow through on open requests.
• Meet quality and productivity targets set for the project.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Guimarães. Working hours: Monday to Saturday from 7am to 7pm rotation.