French-Speaking Customer Service Advisor | Energy Sector

Savior Artigos Texteis Lda; Guimarães; Sur place; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Paid training

Career development paths

Multicultural working environment

Résumé du poste

Savior Artigos Texteis Lda in Guimarães, Portugal, is seeking French-speaking customer service advisors to join a multilingual team supporting an international client. You will assist energy customers with service requests, account questions, and billing enquiries.

Fluency in French is essential and will be used daily. The role involves answering calls, processing requests in client systems, and explaining offers clearly.

Qualifications

• Fluent French is required and will be used daily.
• Excellent written and spoken communication in the languages listed in this advert.
• A professional, friendly and patient communication style.
• Ability to work with multiple computer systems at once.

Responsabilités

• Answer customer calls about services, accounts and billing.
• Process service requests accurately in client systems.
• Explain offers and tariffs clearly and transparently.
• Record interactions and follow up on open requests.
• Meet quality and productivity targets set for the project.

Connaissances

Fluent French

Communication skills

Team player

Customer service

Description du poste

Looking for French speaking jobs in Guimarães, Portugal? We are hiring customer service advisors to join a multilingual team supporting an international client. In this role you will support energy customers with service requests, account questions and billing enquiries. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer calls about supply, contracts and billing.
• Process service requests accurately in the client systems.
• Explain offers and tariffs clearly and transparently.
• Record every interaction and follow through on open requests.
• Meet quality and productivity targets set for the project.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Guimarães. Working hours: Monday to Saturday from 7am to 7pm rotation.