French-Speaking Customer Support Specialist – Guimarães, Portugal

Cross Border Talents; Guimarães; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Productivity bonus

Meal allowance

Remote work after probation

Career development

Job summary

Cross Border Talents in Guimarães, Portugal, seeks a French-speaking Customer Support Specialist for the energy sector. You will handle inquiries, assist with service requests, and provide clear solutions while delivering friendly, professional support.

This on-site role offers paid training, a guaranteed productivity bonus, a monthly meal allowance, and potential remote work after a probation period. 40-hour weeks, competitive benefits, and opportunities for growth await the right candidate.

Qualifications

• Fluent French at C1/C2 level required.
• Good computer skills and strong communication ability.
• Customer-oriented and proactive attitude.
• Previous customer service, sales or call centre experience is a plus.
• Must currently reside in Portugal.
• Availability to work 40 hours per week.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with inquiries, service requests, and complaints.
• Provide effective solutions and professional advice.
• Support customers through back-office channels.
• Deliver excellent customer service.

Skills

French Level C1/C2

Computer skills

Communication skills

Customer service experience advantage

Residence in Portugal

40 hours per week

Job description

French-Speaking Customer Support Specialist – Energy Sector | Guimarães, Portugal

Your French Skills Can Power Your Next Career Move!

Join an international energy project in Portugal and build your career in a professional environment offering paid training, attractive monthly bonuses, and opportunities for career growth!

Your Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with inquiries, service requests, and complaints.
• Provide effective solutions and professional advice.
• Support customers through back-office channels.
• Deliver excellent customer service.

Requirements

• French level C1/C2 – mandatory.
• Good computer and communication skills.
• Customer-oriented and proactive attitude.
• Previous customer service, sales, or call centre experience is an advantage.
• Must currently reside in Portugal.
• Availability to work 40 hours per week.

What We Offer

• Employment contract from the first day of training.
• Paid initial training.
• €100 guaranteed productivity bonus per month for the first 6 months.
• Attendance bonus.
• Approximately €126 meal allowance per month.
• Discounts and exclusive brand partnerships.
• Career development opportunities.
• Possibility of remote work after 3–4 months, based on performance.

Position Details

• Location: Guimarães, Portugal.
• Work Model: On-site initially.
• Schedule: Monday to Saturday, rotational shifts between 07:00 and 19:00.
• Working Hours: 40 hours per week.