French-Speaking Customer Service Advisor - Guimarães, Portugal

Cross Border Talents; Guimarães; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Salary €953–€1,120 gross per month

Productivity bonus €100/mo (first 6 mo

Meal allowance €126

Attendance bonus

Contract from day one

Paid initial training

Career development opportunities

Modern working environment

Employee discounts and partnerships

Remote work after 3-4 months

Job summary

Cross Border Talents in Guimarães, Portugal, is hiring French-speaking Customer Service Advisors for an energy project. This is a full-time on-site role with the potential to remote after 3–4 months, and candidates must reside in Portugal.

Responsibilities include handling calls, managing requests, and providing solutions. The role requires French at C1/C2, strong communication, and a proactive customer-focused approach.

Qualifications

• Excellent written and spoken French, at C1 or C2 level.
• Good computer skills and confidence using digital tools.
• Strong communication and interpersonal skills.
• A proactive approach to solving problems and supporting customers.
• Availability to work full time with rotating shifts.
• Current residence in Portugal and the legal right to work in the country.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage customer requests through back-office channels.
• Identify customer needs and provide appropriate advice and solutions.
• Handle complaints and objections professionally.
• Carry out sales-related activities according to the project's needs.
• Use different IT systems and digital tools to manage customer enquiries.

Skills

French proficiency

Digital tools

Communication skills

Problem solving

Full-time with shifts

Customer service experience

Job description

We are looking for French-speaking Customer Service Advisors to join a growing energy project in Guimarães, Portugal. You will support customers with their enquiries, provide practical solutions and deliver a positive customer experience.

This is a full-time, on-site position, with the possibility of working remotely after 3 to 4 months, subject to meeting performance targets. Candidates must already be residing in Portugal.

Your responsibilities

• Handle inbound and outbound customer calls.
• Manage customer requests through back-office channels.
• Identify customer needs and provide appropriate advice and solutions.
• Handle complaints and objections professionally.
• Carry out sales-related activities according to the project's needs.
• Use different IT systems and digital tools to manage customer enquiries.

What we are looking for

• Excellent written and spoken French, at C1 or C2 level.
• Good computer skills and confidence using digital tools.
• Strong communication and interpersonal skills.
• A proactive approach to solving problems and supporting customers.
• Availability to work full time with rotating shifts.
• Previous experience in customer service, customer support, call centres, sales or advisory roles is an advantage.
• Current residence in Portugal and the legal right to work in the country.

Working hours

40 hours per week, 8 hours per day, with rotating shifts scheduled Monday to Saturday between 07:00 and 19:00.

What we offer

• Gross monthly salary between €953 and €1,120, depending on experience.
• Guaranteed productivity bonus of €100 per month for the first 6 months.
• Meal allowance of approximately €126, paid in cash.
• Attendance bonus.
• Employment contract from the first day of training.
• Paid initial training.
• Opportunities for career development and progression.
• A modern working environment and a friendly team.
• Employee discounts and partnerships across banking, healthcare, sports and fashion.
• Possibility of remote work after 3 to 4 months, subject to performance.

Please note that relocation support is not provided.