French-Speaking Customer Service Advisor - Fintech

Besthire; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Besthire in Lisbon, Portugal is seeking a French-speaking Customer Support Specialist to support customers of a modern financial services product. The role is on-site with onboarding and coaching opportunities to grow within the company.

You will handle inbound contacts across phone, chat, and email, log details in the internal system, and escalate more complex issues to a specialist when required. Fluency in French and daily use of English are essential, with full training provided.

Qualificações

• C1 English, 1 year customer service experience.
• Fluent French communication.
• Experience with inbound support is a plus.

Responsabilidades

• Handle inbound contacts via phone, chat, and email.
• Log clear details in the internal system.
• Escalate complex issues to a specialist when needed.

Conhecimentos

French language

English language

Descrição da oferta de emprego

Join a Fintech account in Lisbon, Portugal as a French-speaking Customer Support Specialist.

You'll support customers of a modern financial services product.

Work model: On-Site.

Start date: 10/Sep/26.

C1 English, 1 year customer service experience.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in French and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.