French-Speaking Customer Relations Advisor

Cross Border Talents; Braga; Híbrido; EUR 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal allowance

Hybrid work model

Structured onboarding and training

Multicultural work environment

Career development opportunities

Weekends off

Attractive compensation package

Resumo da oferta

Cross Border Talents in Braga seeks a French-speaking Customer Relations Advisor to support customers, handle inquiries, and build strong relationships. You will guide customers based on individual needs and deliver high-quality service in a dynamic, multicultural environment.

This role offers a hybrid work model with onboarding and structured training, plus opportunities for career development and weekends off.

Qualificações

• Native-level or fluent French is required.
• Strong communication and relationship-building skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Ability to analyse customer needs and recommend suitable solutions.
• High level of professionalism, accuracy, and integrity.
• Comfortable working in a dynamic environment.
• EU work authorization required.

Responsabilidades

• Respond to customer inquiries regarding existing services and new requests.
• Analyse customer needs and provide appropriate solutions.
• Deliver a personalized and professional customer experience.
• Build and maintain long-term customer relationships.
• Identify opportunities to enhance the customer journey.
• Manage assigned cases while following internal procedures and quality standards.
• Ensure accuracy, compliance, and attention to detail in all customer interactions.

Conhecimentos

French language

Communication

Relationship-building

Problem-solving

Needs analysis

Professionalism

Dynamic environment

EU work authorization

Descrição da oferta de emprego

About the Role

We are looking for a French-speaking Customer Relations Advisor to join an international team in Braga. In this role, you will support customers, handle inquiries, build strong customer relationships, and provide guidance based on individual customer needs.

This opportunity is ideal for customer-focused professionals who enjoy communication, problem-solving, and delivering a high-quality service experience.

Key Responsibilities

• Respond to customer inquiries regarding existing services and new requests
• Analyse customer needs and provide appropriate solutions
• Deliver a personalized and professional customer experience
• Build and maintain long-term customer relationships
• Identify opportunities to enhance the customer journey
• Manage assigned cases while following internal procedures and quality standards
• Ensure accuracy, compliance, and attention to detail in all customer interactions

Requirements

• Native-level or fluent French
• Strong communication and relationship-building skills
• Customer-oriented mindset with excellent problem-solving abilities
• Ability to analyse customer needs and recommend suitable solutions
• High level of professionalism, accuracy, and integrity
• Comfortable working in a dynamic environment
• EU work authorization required

What We Offer

• Attractive compensation package with additional incentives
• Daily meal allowance
• Hybrid work model
• Structured onboarding and training
• Supportive and multicultural work environment
• Career development opportunities
• Weekends off

Schedule

Monday to Friday
Rotational shifts between 07:00 and 17:30
Weekends off