French-Speaking Customer Relations Advisor | Braga, Portugal | Hybrid

Cross Border Talents; Braga; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal allowance

Hybrid work model

Structured onboarding and training

Career development opportunities

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Relations Advisor to join our international team in Braga. You will support customers, handle inquiries, and provide guidance based on individual needs, ensuring high-quality service.

Ideal candidates are customer-focused with strong communication and problem-solving abilities. The role offers a hybrid work model, daily meal allowance, and structured onboarding to help you settle in quickly.

Qualificações

• Native-level or fluent French is required.
• Strong communication and relationship-building skills are essential.
• Customer-oriented mindset with excellent problem-solving abilities.
• Ability to analyse customer needs and recommend suitable solutions.
• High level of professionalism, accuracy, and integrity.

Responsabilidades

• Respond to customer inquiries regarding existing services and new requests.
• Analyse customer needs and provide appropriate solutions.
• Deliver a personalized and professional customer experience.
• Build and maintain long-term customer relationships.
• Identify opportunities to enhance the customer journey.
• Manage assigned cases while following internal procedures and quality standards.
• Ensure accuracy, compliance, and attention to detail in all customer interactions.

Conhecimentos

French (native/fluent)

Communication skills

Relationship building

Problem solving

Analytical thinking

Descrição da oferta de emprego

About the Role

We are looking for a French-speaking Customer Relations Advisor to join an international team in Braga. In this role, you will support customers, handle inquiries, build strong customer relationships, and provide guidance based on individual customer needs.

This opportunity is ideal for customer-focused professionals who enjoy communication, problem-solving, and delivering a high-quality service experience.

Key Responsibilities

• Respond to customer inquiries regarding existing services and new requests
• Analyse customer needs and provide appropriate solutions
• Deliver a personalized and professional customer experience
• Build and maintain long-term customer relationships
• Identify opportunities to enhance the customer journey
• Manage assigned cases while following internal procedures and quality standards
• Ensure accuracy, compliance, and attention to detail in all customer interactions

Requirements

• Native-level or fluent French
• Strong communication and relationship-building skills
• Customer-oriented mindset with excellent problem-solving abilities
• Ability to analyse customer needs and recommend suitable solutions
• High level of professionalism, accuracy, and integrity
• Comfortable working in a dynamic environment
• EU work authorization required

What We Offer

• Attractive compensation package with additional incentives
• Daily meal allowance
• Hybrid work model
• Structured onboarding and training
• Supportive and multicultural work environment
• Career development opportunities
• Weekends off

Schedule

Monday to Friday
Rotational shifts between 07:00 and 17:30
Weekends off