French-Speaking Microsoft Tech Support in Greece

Mercier Consultancy MD; Portugal; On-site; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Private health insurance

Performance bonus

13th and 14th salaries

Relocation support

Job summary

Mercier Consultancy Group is seeking a French-speaking Microsoft Technical Support Expert in Greece. Join a global IT services team delivering premium assistance to enterprise and consumer clients.

You will troubleshoot Microsoft software and cloud issues, maintain SLA documentation, and collaborate with cross-functional teams while staying current with Microsoft technologies. A strong command of French and IT interest are essential.

Qualifications

• Native or fluent French is mandatory.
• Interest or experience in IT is required.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide expert technical assistance to clients on Microsoft software and cloud services.
• Diagnose and troubleshoot complex IT issues to ensure high-quality resolutions.
• Document interactions to maintain SLA compliance.
• Collaborate with international teams to resolve escalations in IT environments.
• Serve as the primary contact for French-speaking clients delivering premium support.
• Stay updated on Microsoft technologies to offer current guidance.
• Contribute to internal knowledge bases for problem solving.

Skills

French fluency

Problem solving

Communication skills

Tools

Microsoft 365

Cloud concepts (Azure)

Job description

Mercier Consultancy Group is seeking a French-speaking Microsoft Technical Support Expert in Greece. Join a global IT services team delivering premium assistance to enterprise and consumer clients.

You will troubleshoot Microsoft software and cloud issues, maintain SLA documentation, and collaborate with cross-functional teams while staying current with Microsoft technologies. A strong command of French and IT interest are essential.