French-Speaking Customer Experience Specialist

Cross Border Talents; Braga; Híbrido; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily meal allowance

Hybrid work model

Structured onboarding and training

Career development opportunities

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Relations Advisor to join our international team in Braga. You will support customers, handle inquiries, and provide guidance based on individual needs, ensuring high-quality service.

Ideal candidates are customer-focused with strong communication and problem-solving abilities. The role offers a hybrid work model, daily meal allowance, and structured onboarding to help you settle in quickly.

Qualificações

• Native-level or fluent French is required.
• Strong communication and relationship-building skills are essential.
• Customer-oriented mindset with excellent problem-solving abilities.
• Ability to analyse customer needs and recommend suitable solutions.
• High level of professionalism, accuracy, and integrity.

Responsabilidades

• Respond to customer inquiries regarding existing services and new requests.
• Analyse customer needs and provide appropriate solutions.
• Deliver a personalized and professional customer experience.
• Build and maintain long-term customer relationships.
• Identify opportunities to enhance the customer journey.
• Manage assigned cases while following internal procedures and quality standards.
• Ensure accuracy, compliance, and attention to detail in all customer interactions.

Conhecimentos

French (native/fluent)

Communication skills

Relationship building

Problem solving

Analytical thinking

Descrição da oferta de emprego

Cross Border Talents is seeking a French-speaking Customer Relations Advisor to join our international team in Braga. You will support customers, handle inquiries, and provide guidance based on individual needs, ensuring high-quality service.

Ideal candidates are customer-focused with strong communication and problem-solving abilities. The role offers a hybrid work model, daily meal allowance, and structured onboarding to help you settle in quickly.