Arabic-Speaking B2B Advertising Support Specialist

Jc Recruiting; Lisboa; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Full-time employment with training

Attractive base salary

Relocation support

Private health insurance

Global brand

Multicultural environment

Central Lisbon offices

Job summary

JC-Recruiting partners with a global leader in digital advertising to recruit an Arabic-Speaking B2B Advertising Support Specialist for its team in Lisbon, Portugal. You will help advertisers resolve technical issues, improve campaign performance and operate in a professional, international environment.

Your role includes troubleshooting via email and chat, diagnosing campaign-related problems, and collaborating with Product, Operations and Engineering teams to resolve queries.

Qualifications

• Native or C2-level Arabic.
• Good English communication skills (B2).
• Familiarity with online campaigns, digital marketing or social platforms.
• Strong analytical thinking and problem-solving.
• Ability to work independently and with colleagues.
• Customer support experience is an advantage but not required.
• A degree in Marketing or related field is beneficial but practical experience welcome.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to advertising campaigns, platform tools and product features.
• Collaborate with Product, Operations and Engineering teams to resolve customer queries.
• Provide timely, accurate updates and ensure excellent customer satisfaction.
• Identify opportunities to improve the customer experience.
• Maintain high service quality while meeting productivity, SLA and case-handling standards.
• Educate advertisers about platform features, best practices and common issues.
• Maintain professional, proactive communication throughout the customer journey.
• Share insights, trends and customer feedback to support continuous improvement.

Skills

Arabic

English (B2)

Campaign familiarity

Analytical thinking

Independent work

Customer support experience

Marketing degree beneficial

Education

Marketing degree or related field

Job description

JC-Recruiting is partnering with a global leader in digital advertising solutions to recruit an Arabic-Speaking B2B Advertising Support Specialist for its team in Lisbon, Portugal.

This is an exciting opportunity to develop your career in digital advertising while supporting business clients using innovative advertising platforms. You'll help advertisers resolve technical issues, improve campaign performance and enjoy a professional, international working environment.

Your Role

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to advertising campaigns, platform tools and product features.
• Collaborate with internal Product, Operations and Engineering teams to resolve customer queries.
• Provide timely, accurate updates and ensure excellent customer satisfaction.
• Identify opportunities to improve the customer experience.
• Maintain high service quality while meeting productivity, SLA and case-handling standards.
• Educate advertisers about platform features, best practices and common issues.
• Maintain professional, proactive communication throughout the customer journey.
• Share insights, trends and customer feedback to support continuous improvement.

Your Qualifications

• Native or C2-level Arabic.
• Good English communication skills (approximately B2 level).
• Some familiarity with online campaigns, digital marketing or social media platforms.
• Strong analytical thinking, problem-solving skills and attention to detail.
• Ability to work independently and collaborate effectively with colleagues.
• Previous customer support or contact centre experience is an advantage, but not essential.
• A degree in Marketing or a related field is beneficial, but practical experience is equally welcome.

What We Offer

• Full-time employment with comprehensive, fully paid training.
• Attractive base salary.
• Relocation support to help you settle into life in Lisbon.
• Private health insurance and additional benefits.
• The opportunity to work for a globally recognized brand.
• A vibrant, multicultural working environment.
• Modern, well-equipped offices in central Lisbon, easily accessible by public transport.

Working Conditions

• Location: Lisbon, Portugal
• Work arrangement: On-site
• Employment type: Full-time
• Working schedule: Monday to Sunday, rotating shifts between 07:00 and 19:00
• Languages: Arabic (native/C2) and English (approximately B2)