French-Speaking B2B Advertising Support – Lisbon, Portugal

Closerhire; Almada; Sur place; EUR 9 400 - 11 000; Plein temps

Avantages offerts par ce poste

Accommodation Provided

Flights Covered

Private Health Cover

Paid Training

Relocation Support

Room in company apartment (12 months,

€280 deduction from salary)

Résumé du poste

CloserHire is recruiting a French-speaking B2B Advertising Support Specialist for our Lisbon team. You will assist advertisers with troubleshooting, platform guidance, and optimization insights to ensure a seamless experience.

Handle end-to-end issues via email and chat, collaborating with Product, Operations & Engineering to resolve queries, improve user experience, and uphold SLAs. Relocation support and comprehensive paid training are provided.

Qualifications

• Native or C2 level in French.
• English at B2 level or higher.
• Experience in paid campaign management is mandatory.
• Experience with online campaigns and Digital Marketing.

Responsabilités

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools and product features.
• Collaborate with Product, Operations & Engineering teams to drive resolutions.
• Provide timely, accurate updates to ensure customer satisfaction.
• Educate advertisers on features, best practices and common issues.
• Maintain proactive communication throughout the case journey.

Connaissances

French (native/C2)

English (B2)

Customer service

Digital advertising knowledge

Formation

Marketing degree or related field (advantage)

Description du poste

At a glance

Location: Lisbon, Portugal

Languages: French

Start: 19/11

Perks worth knowing about

14 Salaries a Year

Accommodation Provided

Flights Covered

Private Health Cover

Paid Training

About the role CloserHire is partnering with a global leader in digital advertising solutions to recruit a French-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

What you'll do

Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal

Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement

What we're looking for

Native or C2 level

English (around B2). Experience in paid campaign management is mandatory

Experience with online campaigns and Digital Marketing

Familiarity with social media platforms and a basic understanding of digital advertising

Previous experience in a Contact Centre, Service Program, or Advertising

Technology company is an advantage

Strong customer service-oriented mindset

Good analytical, problem-solving, and attention-to-detail skills

Ability to work effectively both independently and as part of a team A degree in Marketing or a related field is an advantage

Salary €930 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00

Relocation support package to help you settle into life in Lisbon

Private health insurance and other benefits

Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment

Modern office in central

Lisbon, easily accessible and well-equipped

Relocation support

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside

Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health

Insurance since day 1 for small amount, free after 6 months

Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

We are an equal-opportunity recruiter and consider every applicant on ability alone.