French-Speaking Automotive Customer Service Specialist (Remote)

Concentrix; Braga; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Competitive salary + performance bonus

Work from home in Braga area

Job summary

Concentrix is seeking a Service Representative (French-speaking) to support Audi from Braga, Portugal (Remote). You will handle inquiries via phone, chat, and email, ensuring quality and customer satisfaction while documenting interactions in the CRM system.

You'll receive full paid training and have opportunities for career growth within a global tech services leader. Work-from-home options in the Braga area are available, with a focus on high-quality service delivery and continuous improvement.

Qualifications

• High level of French (C1 written and oral) and good level of English (B2).
• 1 year experience in a call center or customer service role, preferably in automotive.
• Passionate about automotive topics and skilled in digital tech.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on latest offerings, policies, and services to provide accurate information.
• Exhibit warmth and enthusiasm in every customer interaction.
• Troubleshoot and resolve issues using knowledge of automotive and digital products.

Skills

French (C1) - written/oral

English (B2)

Call center experience

Automotive interest

Tools

CRM system

Job description

Concentrix is seeking a Service Representative (French-speaking) to support Audi from Braga, Portugal (Remote). You will handle inquiries via phone, chat, and email, ensuring quality and customer satisfaction while documenting interactions in the CRM system.

You'll receive full paid training and have opportunities for career growth within a global tech services leader. Work-from-home options in the Braga area are available, with a focus on high-quality service delivery and continuous improvement.