Danish Customer Service Specialist — Remote Portugal

Cross Border Talents; Porto; Remote; EUR 20,000 - 28,000; Full time

Job summary

Audi is recruiting a Danish-speaking Customer Service Representative to join its global customer experience team, working remotely from Portugal. You will liaise with Audi customers across channels to deliver premium service while upholding the brand's standards.

As a Customer Service Representative, you will handle inquiries via phone, chat, and email, document interactions in CRM, and contribute to customer retention. This fully remote role starts on 20 August and runs for a 6-month contract.

Qualifications

• Native or fluent Danish (C1/C2).
• English level B2 or higher.
• Strong communication and problem-solving skills.
• Customer-focused with attention to detail.
• Ability to work independently in a remote environment.
• Previous customer service experience is advantageous but not required.

Responsibilities

• Provide professional customer support via phone, chat, and email.
• Handle customer inquiries efficiently while delivering an outstanding customer experience.
• Update CRM systems accurately with relevant customer information.
• Build strong customer relationships through professional and empathetic communication.
• Support customer retention by providing effective solutions.
• Collaborate with colleagues and team leaders to achieve quality and performance goals.
• Identify recurring issues and proactively suggest improvements.
• Meet service quality, productivity, and customer satisfaction KPIs.

Skills

Danish (C1/C2)

English (B2+)

Customer focus

Remote work

Tools

CRM software

Job description

Audi is recruiting a Danish-speaking Customer Service Representative to join its global customer experience team, working remotely from Portugal. You will liaise with Audi customers across channels to deliver premium service while upholding the brand's standards.

As a Customer Service Representative, you will handle inquiries via phone, chat, and email, document interactions in CRM, and contribute to customer retention. This fully remote role starts on 20 August and runs for a 6-month contract.