French Social Media Support Specialist – Lisbon (Relocation)

Atlean World; Lisboa; On-site; EUR 13,000 - 22,000; Full time

Benefits offered by this job

Internal career-development program

Free training with certification

Team activities

Accommodation in shared apartments

Language lessons

Job summary

Atlean World in Lisbon is seeking a French-speaking Social Media Business Support to engage customers via phone, chat, and email with a friendly, solution-focused approach. You will follow brand guidelines, log interactions, and collaborate with teammates to enhance service.

Ideal candidates bring strong communication and active listening skills, comfort with computer systems, and the ability to work shifts.

Qualifications

• Strong communication and active listening abilities.
• Comfortable using computer systems and multitasking between tools.
• Availability to work in shifts.
• High school diploma or equivalent.

Responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Resolve issues and create positive experiences for every customer.
• Follow brand guidelines and quality standards in every interaction.
• Log and update customer interactions in the relevant systems.
• Collaborate with team to continually improve the service provided.

Skills

Communication skills

Active listening

Multitasking

Shift work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Atlean World in Lisbon is seeking a French-speaking Social Media Business Support to engage customers via phone, chat, and email with a friendly, solution-focused approach. You will follow brand guidelines, log interactions, and collaborate with teammates to enhance service.

Ideal candidates bring strong communication and active listening skills, comfort with computer systems, and the ability to work shifts.