French Payments Support Specialist – Lisbon Relocation

Boeva Tech; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Relocation package

Resumo da oferta

Boeva Tech in Lisbon is hiring a customer support associate to assist French-speaking customers via phone, email, and chat, ensuring efficient resolution of inquiries and guiding on payments and account management.

Ideal candidates are fluent in French with strong English skills, comfortable with rotational shifts including nights and weekends, and possess basic troubleshooting abilities. Health insurance is provided from day one, with a meal allowance and relocation support offered.

Qualificações

• Fluent French speaker (C1+) required.
• English proficiency (B2+) for internal communication.
• Excellent problem-solving mindset and customer focus.
• Willingness to work in rotational shifts, including nights and weekends.
• Basic troubleshooting skills and tech-savviness.

Responsabilidades

• Assist French-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

Conhecimentos

French fluency

English proficiency

Problem solving

Customer-centric

Tech-savvy

High school diploma

Formação académica

High school diploma

Descrição da oferta de emprego

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What Youll Do

• Assist French-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

What We Offer

• Base Salary: €930/month (paid 14 times per year).
• Meal Allowance: €7.63 per working day (net).
• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility

• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What Were Looking For

• Fluent French Speaker (C1+) with strong communication skills. English Proficiency (B2+) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.
• High school diploma

Hiring Process

• Application Review
• Language Assessment
• Interviews with the Client

Relocation Package

• Apartment Room with rent for 12 months

Documents Accepted

• EU ID
• Residence card