French & English Speaking Customer Support Advisor | Lisbon, Portugal

WW Talents; Almada; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Language Package (€150)

Attendance bonus (€80)

Meal allowance (€7/day)

Job summary

WW Talents is seeking a Customer Support Advisor based in Portugal to assist French-speaking customers from Lisbon. You will respond to inquiries, deliver clear solutions, and ensure a positive customer experience on a rotating shift schedule.

The role requires strong French and English communication, a professional approach, and availability to work weekends. Join a multicultural team in an on-site Lisbon setting.

Qualifications

• Strong French & English language skills (C1/C2) for professional customer communication.
• Willingness to work rotating shifts, including weekends.
• Currently based in Portugal.

Responsibilities

• Provide professional customer support to French-speaking customers.
• Respond to inquiries and requests with clear, effective solutions.
• Identify customer needs and offer suitable solutions.
• Handle customer concerns efficiently and professionally.
• Maintain high standards of service and customer satisfaction.

Skills

French

English

Job description

Are you fluent in French and English currently based in Portugal? Join an international customer service team in Lisbon and develop your experience in a professional, multicultural environment.

Location

Sete Rios, Lisbon, Portugal – On-site (No relocation support is provided)

Compensation & Benefits

• Base salary: €1,100 gross/*14- month
• €150 Language Package
• Performance & attendance bonus up to €80
• €7 meal allowance per working day

Work Schedule

Monday–Sunday: 08:00–22:00 with rotating shifts (5 days/week; 8 hours/day; 2 rotating days off per week)

Your Role

As a Customer Support Advisor, you will assist French-speaking customers, handle inquiries, and provide clear and effective solutions while delivering a positive customer experience.

Responsibilities

• Provide professional customer support.
• Respond to customer inquiries and requests.
• Identify customer needs and offer suitable solutions.
• Handle customer concerns efficiently and professionally.
• Maintain high standards of service and customer satisfaction.

Requirements

• Strong French & English language skills (C1/C2) for professional customer communication.
• Good communication and problem-solving skills.
• Customer-focused and professional approach.
• Availability to work rotating shifts, including weekends.
• Currently based in Portugal.

Take the next step in your Customer Support career and join an international working environment in Lisbon.