French & English-speaking Customer Service Representatives

The Career Nest; Braga; On-site; EUR 14,000 - 18,000; Full time

Benefits offered by this job

Shared accommodation

Meal allowance

Relocation support

Job summary

The Career Nest is hiring a Customer Service Representative (Car Rental Division) in Porto, Portugal, to provide high-quality service in French and English. The role offers on-site work, a Monday-to-Friday schedule, and a 6-month contract with additional meal allowances and relocation support.

You will handle inquiries via phone, email, and messaging, resolving post-rental issues and guiding customers through billing questions while promoting relevant add-on services.

Qualifications

• Full professional fluency in French and English (written and spoken).
• 1+ years in customer service or contact center preferred.
• Strong interpersonal communication and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and upsell services.

Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

French language fluency

English language fluency

Customer service

Communication skills

Conflict resolution

Sales mindset

Tools

CRM software

Job description

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Combine personal growth with guaranteed free weekends and comprehensive shared accommodation support for up to a full year!

Key Highlights & Position Details:

• Position: Customer Service Representative (Car Rental Division)
• Location: Porto, Portugal
• Work Type: 100% On-site
• Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)
• Days Off: Every Saturday and Sunday off
• Contract Type: 6-month contract

Compensation & Benefits Package:

• Gross Salary: €1,000 gross per month (paid over 14 months per year)
• Meal Allowance: €7.63 net per working day
• Comprehensive Relocation Support:
• Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
• Dedicated on-the-ground support to help you settle smoothly into life in Porto

Core Responsibilities:

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports
• Highlight relevant optional products and tailored mobility services to meet client needs

Requirements:

• Full professional fluency / native level in French and English (both written and spoken)
• 1+ years of previous experience in a customer service or contact center environment (preferred)
• Strong interpersonal communication and conflict-resolution abilities
• Commercial mindset with the ability to identify sales opportunities and recommend add-on services
• Comfort working with modern digital tools and internal support systems