French & English-speaking Customer Service Representatives

Career Nest Academy; Braga; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Shared accommodation

Job summary

Career Nest Academy in Porto, Portugal, seeks a Customer Service Representative (Car Rental Division) to provide top-tier support in French and English. This on-site role offers a 6-month contract with a structured schedule and relocation assistance for candidates moving from outside Portugal.

You will handle inquiries via phone, email, and messaging, ensuring smooth post-rental resolutions and billing support.

Qualifications

• Full professional fluency in French and English (written and spoken).
• 1+ year experience in customer service or contact center.
• Strong interpersonal and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and upsell add-ons.
• Willingness to work on-site in Porto.

Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

French

English

Communication skills

Conflict resolution

Sales mindset

Digital tools

CRM systems

Tools

CRM systems

Job description

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Combine personal growth with guaranteed free weekends and comprehensive shared accommodation support for up to a full year!

Key Highlights & Position Details:

• Position: Customer Service Representative (Car Rental Division)
• Location: Porto, Portugal
• Work Type: 100% On-site
• Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)
• Days Off: Every Saturday and Sunday off
• Contract Type: 6-month contract

Compensation & Benefits Package:

• Gross Salary: €1,000 gross per month (paid over 14 months per year)
• Meal Allowance: €7.63 net per working day
• Comprehensive Relocation Support:
  • Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
  • Dedicated on-the-ground support to help you settle smoothly into life in Porto

Core Responsibilities:

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports
• Highlight relevant optional products and tailored mobility services to meet client needs

Requirements:

• Full professional fluency / native level in French and English (both written and spoken)
• 1+ years of previous experience in a customer service or contact center environment (preferred)
• Strong interpersonal communication and conflict-resolution abilities
• Commercial mindset with the ability to identify sales opportunities and recommend add-on services
• Comfort working with modern digital tools and internal support systems

Take the Next Step in Your International Journey!

Interviews are currently underway for incoming teams.