French & English-speaking Customer Service Representatives

Career Nest Academy; Matosinhos; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Shared accommodation

Meal allowance

Relocation support

Guaranteed weekends off

Resumo da oferta

Career Nest Academy in Porto, Portugal, is hiring Customer Service Representatives (French & English-speaking) for on-site work with a leading European car rental brand. The 6‑month contract includes relocation support with shared accommodation for up to 12 months, and weekends off.

You will handle inquiries by phone, email and chat, upsell optional services, and resolve post‑rental questions. Fluency in French and English is required, with 1+ year in customer service.

Qualificações

• Fluent in French and English (written and spoken).
• 1+ year of experience in customer service or contact centers.
• Strong interpersonal and conflict-resolution skills.

Responsabilidades

• Deliver outstanding customer care via phone, email and messaging.
• Handle post-rental resolutions, including billing questions and damage reports.
• Highlight relevant optional products and mobility services to meet client needs.

Conhecimentos

French

English

Customer Service

Communication

Descrição da oferta de emprego

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Combine personal growth with guaranteed free weekends and comprehensive shared accommodation support for up to a full year!

Key Highlights & Position Details:

• Position: Customer Service Representative (Car Rental Division)
• Location: Porto, Portugal
• Work Type: 100% On-site
• Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)
• Days Off: Every Saturday and Sunday off
• Contract Type: 6-month contract

Compensation & Benefits Package:

• Gross Salary: €1,000 gross per month (paid over 14 months per year)
• Meal Allowance: €7.63 net per working day
• Comprehensive Relocation Support:
  • Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
  • Dedicated on-the-ground support to help you settle smoothly into life in Porto

Core Responsibilities:

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports
• Highlight relevant optional products and tailored mobility services to meet client needs

Requirements:

• Full professional fluency / native level in French and English (both written and spoken)
• 1+ years of previous experience in a customer service or contact center environment (preferred)
• Strong interpersonal communication and conflict-resolution abilities
• Commercial mindset with the ability to identify sales opportunities and recommend add-on services
• Comfort working with modern digital tools and internal support systems

Take the Next Step in Your International Journey!

Interviews are currently underway for incoming teams.