French Customer Advisor in Porto | Energy Project

BlueView Talent; Porto; On-site; EUR 12,000 - 21,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Job summary

BlueView Talent in Porto, Portugal is hiring a Customer Service Specialist for an Energy Project. You will support international energy clients with inquiries, billing, and service requests, delivering professional multi-channel assistance and accurate account management.

The role requires fluent French (C1/C2) and EU citizenship or Portuguese residency. Onsite position with relocation & benefits to help you settle in quickly.

Qualifications

• Fluent in French at C1/C2 level.
• EU citizenship or valid Portuguese residency.

Responsibilities

• Assist customers with inquiries related to energy services, accounts, billing, invoices, and payments.
• Provide professional support via phone, email, live chat, and other channels.
• Handle customer requests, complaints, and service issues efficiently.
• Explain billing details, account information, service procedures, and available solutions.
• Update customer records and document interactions in internal systems.
• Investigate concerns and coordinate with internal teams for timely resolution.
• Escalate complex cases to appropriate teams when needed.
• Follow company policies, quality standards, confidentiality, and industry procedures.
• Meet KPIs related to customer satisfaction, productivity, response times, and service quality.
• Maintain up-to-date knowledge of energy services and procedures through training.

Skills

French (C1/C2)

Job description

Build Your Career in Customer Service - Energy Project!

Join an international team supporting customers in the energy sector, including oil and gas services. If you enjoy assisting people, solving problems, and providing professional support, this is an excellent opportunity to develop your customer service skills in a dynamic and specialized industry.

Role Overview

As a Customer Service Specialist - Energy Project, you will assist customers with inquiries related to energy services, accounts, billing, payments, service requests, and general account management. You will provide clear and accurate information, resolve customer concerns, and ensure a professional customer experience while following established procedures and industry-specific guidelines.

Key Responsibilities

• Assist customers with inquiries related to energy services, accounts, billing, invoices, and payments.
• Provide professional support via phone, email, live chat, and other communication channels.
• Handle customer requests, complaints, and service related issues efficiently.
• Explain billing details, account information, service procedures, and available solutions.
• Update customer records and document interactions accurately in internal systems.
• Investigate customer concerns and coordinate with internal departments to ensure timely resolution.
• Escalate complex or sensitive cases to the appropriate teams when necessary.
• Follow company policies, quality standards, confidentiality requirements, and relevant industry procedures.
• Meet KPIs related to customer satisfaction, productivity, response times, and service quality.
• Maintain up-to-date knowledge of energy services, internal systems, and procedures through ongoing training.

Requirements

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment