French-Speaking Energy Sector Customer Service Advisor

Cross Border Talents; Porto; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid training

Team leader support

Career progression

Multicultural environment

Job summary

Cross Border Talents is seeking a French-speaking customer service advisor to join our multilingual team in Porto, Portugal. You will support energy customers with service requests, account questions and billing enquiries.

Fluency in French is essential and your language skills will be used every day. The role is on-site in Porto with shift-based hours, and you will receive paid training and onboarding.

Qualifications

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer calls about supply, contracts and billing.
• Process service requests accurately in the client systems.
• Explain offers and tariffs clearly and transparently.
• Record every interaction and follow through on open requests.
• Meet quality and productivity targets set for the project.

Skills

French fluency

Communication skills

Job description

Looking for French speaking jobs in Porto, Portugal? We are hiring customer service advisors to join a multilingual team supporting an international client. In this role you will support energy customers with service requests, account questions and billing enquiries. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer calls about supply, contracts and billing.
• Process service requests accurately in the client systems.
• Explain offers and tariffs clearly and transparently.
• Record every interaction and follow through on open requests.
• Meet quality and productivity targets set for the project.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Porto. Working hours: Monday to Saturday from 7am to 7pm rotation.