French E-Commerce Customer Support in Lisbon - Welcome Bonus 3000 Euros

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Resumo da oferta

A leading customer support service provider in Lisbon is seeking a French E-Commerce Customer Support representative. The role requires fluency in French and offers a competitive salary, performance bonuses, and additional benefits like meal and transportation allowances. Ideal candidates are eager to learn and committed to delivering excellent service in a collaborative environment.

Qualificações

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support is preferred.
• Eagerness to learn and grow in a dynamic environment.
• Strong leadership, analytical and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Respond to customer inquiries through digital channels.
• Resolve issues related to orders, refunds, and platform use.
• Guide users through platform features and updates.
• Work cross-functionally to provide accurate support.
• Escalate challenging or sensitive issues appropriately and efficiently.
• Consistently meet quality benchmarks and turnaround expectations.
• Offer clear, solution-focused guidance to enhance the customer journey.
• Stay current on platform policies, feature updates, and e-commerce best practices.

Conhecimentos

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

French E-Commerce Customer Support in Lisbon - Welcome Bonus 3000 Euros

About the job French E-Commerce Customer Support in Lisbon - Welcome Bonus 3000 Euros

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.

Role Overview

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels
• Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
• Guide users through platform features like cancellations, returns, and account updates
• Work cross-functionally with internal teams to deliver timely and accurate support solutions
• Escalate challenging or sensitive issues appropriately and efficiently
• Consistently meet quality benchmarks and turnaround expectations
• Offer clear, solution-focused guidance to enhance the customer journey
• Stay current on platform policies, feature updates, and e-commerce best practices

Requirements

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!