French Customer Support Specialist – Remote (Lisbon)

Foundever; Lisboa; On-site; EUR 10,267 - 14,619; Full time

Benefits offered by this job

Signing bonus

Relocation package

Competitive wages 920–1,310€

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Life-long skills

Excellent work culture

Job summary

Foundever is seeking a French Customer Support specialist for a Lisbon-based role with remote-work options. You will answer questions via phone and email, troubleshoot issues, and build professional customer relationships daily.

Fluent French (C2) and English (C1) are required, along with top-notch communication and problem-solving skills. You must be prepared for relocation to Lisbon and have EU work eligibility or a Portugal permit.

Qualifications

• Native or proficient level of French (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication skills with excellent phone conversations, attentive listening and writing.
• Analytical and problem solving skills with attention to detail.
• Desire to learn and advance; curious investigator and problem solver.
• High-speed internet and remote-work readiness.
• EU citizenship or valid work permit for Portugal.
• Local candidate or willingness to relocate to Lisbon, Portugal.

Responsibilities

• Support customers by answering questions regarding products and services via phone and email.
• Identify and troubleshoot using available resources to offer solutions.
• Build meaningful relationships with customers in a courteous, friendly, and professional manner.
• Meet and exceed service quality goals, compliance regulations and productivity targets.
• Create a memorable experience that customers value and that we are proud of.
• Follow management direction and provide feedback.

Skills

French (C2)

English (C1)

Communication

Active listening

Problem solving

Analytical thinking

Job description

Foundever is seeking a French Customer Support specialist for a Lisbon-based role with remote-work options. You will answer questions via phone and email, troubleshoot issues, and build professional customer relationships daily.

Fluent French (C2) and English (C1) are required, along with top-notch communication and problem-solving skills. You must be prepared for relocation to Lisbon and have EU work eligibility or a Portugal permit.