French Customer Support Specialist – Hybrid (Lisbon/Porto)

Cross Border Talents; Porto; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Growth

Dynamic Work Environment

Job summary

A multinational customer service provider is seeking a French-speaking Customer Service Representative to join their team in Porto. This role involves communicating with customers and ensuring their satisfaction through various channels. A competitive salary package, health insurance, and meal allowance are offered, along with opportunities for training and career growth in a dynamic, multicultural environment.

Qualifications

• Experience in customer service or hospitality is a plus, but not mandatory.
• Must have a customer-first mindset and attention to detail.
• Ability to adapt to a multicultural and fast-paced environment.

Responsibilities

• Communicate with French-speaking customers via phone, email, and chat.
• Handle inquiries and problems, ensuring customer satisfaction.
• Collaborate with internal departments to enhance customer experience.
• Maintain a high level of service quality and achieve performance goals.

Skills

Native or C2 level of French

B1/B2 level of English

Strong communication skills

Problem-solving skills

Customer-first mindset

Attention to detail

Adaptability

Job description

A multinational customer service provider is seeking a French-speaking Customer Service Representative to join their team in Porto. This role involves communicating with customers and ensuring their satisfaction through various channels. A competitive salary package, health insurance, and meal allowance are offered, along with opportunities for training and career growth in a dynamic, multicultural environment.