French-Speaking Customer Service Specialist

Cross Border Talents; Porto; Presencial; EUR 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage and wellness benefits

Performance-based bonuses for service

Ongoing training and career growth

Resumo da oferta

Cross Border Talents in Porto, Portugal, is seeking a French-speaking Customer Service Representative to be the first point of contact for clients and provide friendly, professional support.

Requirements include 1+ year in customer service, excellent English, and the ability to multitask under pressure. We offer a competitive salary, performance-based bonuses, health coverage, and ongoing training and career development.

Qualificações

• 1+ year of experience in customer service or client-facing role.
• Excellent written and spoken English; additional languages are a plus.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

Customer service

English proficiency

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal, is seeking a French-speaking Customer Service Representative to be the first point of contact for clients and provide friendly, professional support.

Requirements include 1+ year in customer service, excellent English, and the ability to multitask under pressure. We offer a competitive salary, performance-based bonuses, health coverage, and ongoing training and career development.