French Customer Advisor - Lisbon

speakit; Lisboa; Presencial; EUR 9089 - 10 887; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Compensação forte (14 pagamentos mensais)

Vale-refeição mensal

Seguro de saúde privado

Programas de desenvolvimento pessoal e carreira

Ambiente diversificado com múltiplas nacionalidades

Resumo da oferta

Uma empresa global de suporte técnico procura um Advisor de Suporte Técnico que fale Francês. O trabalho envolve ajudar os usuários com consultas sobre streaming e dispositivos digitais. Oferecemos um ambiente multicultural e um pacote de compensação competitivo, que inclui salário base, bônus e benefícios como seguro saúde e programas de desenvolvimento de carreira.

Qualificações

• Fluente em Francês e Inglês.
• Paixão por entretenimento e empresas de mídia.
• Familiaridade com serviços de streaming digital.

Responsabilidades

• Assistir os usuários por telefone e/ou chat.
• Fornecer suporte técnico e solucionar problemas de configurações.
• Responder com precisão às perguntas dos usuários.

Conhecimentos

Comunicação

Empatia

Orientação ao cliente

Formação académica

Nível nativo de Francês

Fluente em Inglês (B2)

Descrição da oferta de emprego

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

As an French Speaking Advisor you will have the responsibilities below:

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

To be selected as an French Speaking Advisor, you need to have the requirements below:

• Have a native level of French (written and oral) and fluent in English (B2)
• Are passionate about entertainment and media enterprise
• Have excellent communication skills coupled with empathy, team spirit and customer-oriented
• Have familiarity with digital streaming services and devices
• Be eligible to work in Portugal by either having EU passport or valid work permit to work legally in the country.

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Base Salary: 895€ gross per month per 14 months
• Performance Bonuses: 100 euros gross per month - 12 payments per year.
• Transport allowance - 20 euros per month
• Meal allowance - 7.23 euros per working day
• Accommodation provided by the company for 280 euros per month (bills included). This option is only available for candidates coming from abroad.