French speaking Customer Service Advisor

Horizonia; Lisboa; Presencial; EUR 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare and insurance plans

Performance bonuses

Relocation support

Resumo da oferta

Horizonia in Lisbon is seeking fluent French-speaking Customer Service Advisors to join our elite support team in Portugal's vibrant capital.

You will handle calls and emails, troubleshoot basic technical issues, and guide customers through procedures with clarity, building friendly connections with the community. Relocation support and health coverage are included, along with a competitive salary package.

Qualificações

• Language Proficiency: Fluency in French (C1/C2) and a strong working knowledge of English (B2).
• Tech Intuition: The confidence to troubleshoot basic technical issues related to systems, devices, and connectivity.
• Clarity: The ability to guide customers through complex procedures with patience and ease.
• Eligibility: You hold EU Citizenship, a valid Residence Card, or a Manifest of Interest.

Responsabilidades

• Provide top-tier assistance via phone and email to resolve various customer inquiries.
• Use established procedures to deliver accurate, complete, and valid information.
• Take full ownership of customer queries to ensure they are resolved quickly and professionally.
• Build meaningful, friendly connections with our community in every interaction.

Conhecimentos

French Proficiency

English Proficiency

Tech Troubleshooting

Customer Communication

Descrição da oferta de emprego

Live Your Best Life in Lisbon: French Customer Service Opportunities!

Are you ready to trade your current routine for the sun-drenched hills and vibrant culture of Lisbon? We are currently looking for French-speaking Customer Service Advisors to join an elite team in Portugal's stunning capital.

What you'll be doing:

In this role, you aren't just answering calls; you are a brand ambassador ensuring every customer feels heard and valued.

• Support Champion: Provide top-tier assistance via phone and email to resolve various customer inquiries.
• Information Expert: Use established procedures to deliver accurate, complete, and valid information.
• Accountability: Take full ownership of customer queries to ensure they are resolved quickly and professionally.
• Relationship Builder: Build meaningful, friendly connections with our community in every interaction.

What we are looking for:

• Language Proficiency: Fluency in French (C1/C2) and a strong working knowledge of English (B2).
• Tech Intuition: The confidence to troubleshoot basic technical issues related to systems, devices, and connectivity.
• Clarity: The ability to guide customers through complex procedures with patience and ease.
• Eligibility: You hold EU Citizenship, a valid Residence Card, or a Manifest of Interest.

The "Lisbon Perks":

• Health First: Private healthcare and comprehensive insurance plans are included.
• Competitive Package: An attractive salary coupled with performance bonuses.
• Relocation Support: If you are moving from abroad, we provide a support package to make your transition to Portugal seamless.