French Customer Advisor - Lisbon

Speakitjobs; Lisboa; Presencial; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

Meal allowance (monthly)

Accommodation provided by company

14 monthly payments salary

Resumo da oferta

Speakitjobs is seeking a French Speaking Technical Support Advisor to provide exceptional customer support for a global media platform. You will assist viewers via phone or chat, handle account and application inquiries, and troubleshoot software and network configurations.

Fluency in French (native level) and English (B2) is required, along with the eligibility to work in Portugal. Join a diverse team delivering high-quality support in a dynamic, multinational environment.

Qualificações

• Native level French (written and oral).
• Fluent English (B2).
• Passionate about entertainment and media enterprise.
• Excellent communication skills with empathy and customer focus.
• Familiar with digital streaming services and devices.
• Eligible to work in Portugal (EU passport or valid work permit).

Responsabilidades

• Assist viewers through phone and chat with various queries.
• Provide account and application support for viewers regarding software functionality.
• Provide technical support and troubleshoot system configurations and network settings.
• Provide accurate, real-time responses to viewer inquiries.

Conhecimentos

French(native)

English(B2)

Descrição da oferta de emprego

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

As an French Speaking Advisor you will have the responsibilities below:

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

Requirements

To be selected as an French Speaking Advisor, you need to have the requirements below:

• Have a native level of French (written and oral) and fluent in English (B2)
• Are passionate about entertainment and media enterprise
• Have excellent communication skills coupled with empathy, team spirit and customer-oriented
• Have familiarity with digital streaming services and devices
• Be eligible to work in Portugal by either having EU passport or valid work permit to work legally in the country.

Benefits

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Base Salary: 895€ gross per month per 14 months
• Performance Bonuses: 100 euros gross per month - 12 payments per year.
• Transport allowance - 20 euros per month
• Meal allowance - 7.23 euros per working day
• Accommodation provided by the company. This option is only available for candidates coming from abroad.