French C1/C2 in Portugal? Explore a Customer Service Opportunity in Braga!

Cbtalents; Lisboa; Hybride; EUR 10 000 - 15 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Résumé du poste

Cbtalents is hiring a French-speaking customer service agent in Braga. You will answer inbound calls, assist with account setup and balance inquiries, explain features, and help resolve issues. You will refer complex cases to the right team as needed.

This role offers a hybrid work arrangement and a Monday–Friday schedule. Candidates should have C1/C2 French, strong communication and problem-solving skills, and be located in Portugal within 50 km of Braga, with EU citizenship or work

Qualifications

• C1/C2 level in French is required.
• Strong communication and problem-solving skills.
• Previous customer service experience is a plus.
• Reside in Portugal within 50 km of Braga and have EU citizenship or work authorization.

Responsabilités

• Answer customer questions about the app via inbound calls
• Assist with account setup, account management, and balance enquiries
• Explain platform features and help resolve customer issues
• Refer complex cases to the appropriate team when needed

Connaissances

French C1/C2

Communication

Problem solving

Customer service experience

Description du poste

Do you have C1/C2 level in French and enjoy helping customers? Join a customer service team in Braga and support users of a digital employee benefits platform.

Your role

• Answer customer questions about the app via inbound calls
• Assist with account setup, account management, and balance enquiries
• Explain platform features and help resolve customer issues
• Refer complex cases to the appropriate team when needed

What we offer

• Monday-to-Friday schedule
• Rotational shifts between 07:00 and 18:00
• Weekends off
• Hybrid work opportunity

What we're looking for

• C1/C2 level in French
• Good communication and problem-solving skills
• Previous customer service experience is a plus
• Currently residing in Portugal, within 50 km of Braga
• EU citizenship or valid authorization to work in Portugal