Founding Account Manager, EMEA - Remote & Growth Role

Respond.io; Portugal; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible working environment

Direct exposure to senior leadership

Job summary

Respond.io is seeking a Founding Account Manager for their EMEA team. This role involves building the Account Management function from the ground up with a focus on managing self-service customers and high-potential accounts.

The ideal candidate will have extensive experience in B2B SaaS environments, strong communication skills in English, and a talent for strategic thinking in ambiguous situations. This is a unique opportunity to influence the future of account management at Respond.io.

Qualifications

• 3+ years in B2B SaaS Account Management or Customer Success.
• Experience managing 50–100 accounts.
• Ability to identify and improve broken processes.

Responsibilities

• Engage self-service customer base to gauge challenges and retention.
• Stabilize legacy accounts to pursue expansion opportunities.
• Collaborate with Sales Ops for CRM workflow improvements.

Skills

B2B SaaS Account Management

Customer Success

Excellent communication skills in English

Communication skills in Arabic or Spanish

Data-informed decision making

Ability to work in ambiguity

Job description

Respond.io is seeking a Founding Account Manager for their EMEA team. This role involves building the Account Management function from the ground up with a focus on managing self-service customers and high-potential accounts.

The ideal candidate will have extensive experience in B2B SaaS environments, strong communication skills in English, and a talent for strategic thinking in ambiguous situations. This is a unique opportunity to influence the future of account management at Respond.io.