Dutch Speaking Customer Advisor

Ignite Travel; Lisboa; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Meal vouchers

Language allowance

Onboarding and training

Career growth opportunities

Job summary

Ignite Travel Group in Lisbon is recruiting a Dutch-speaking Customer Support Advisor to assist our Dutch customers across home appliances and consumer electronics. The role offers a flexible hybrid work arrangement with 2–3 days remote per week and time in our Lisbon office.

You will handle inquiries via phone, email, and live chat, guide customers through product questions, schedule deliveries, and explain warranty terms.

Qualifications

• Fluent Dutch proficiency (written and spoken) with professional English (B2+)
• Comfortable using MS Office and CRM platforms; multi-screen setups
• Adaptable to rotating shift schedules in a structured environment
• Prior call center, customer service, or retail experience is a plus but not required; willingness to learn

Responsibilities

• Handle inquiries from Dutch-speaking customers via phone, email, and live chat with professionalism and empathy
• Guide customers through product questions, delivery scheduling, warranty terms, and common technical issues
• Log and monitor customer interactions in the CRM with precise documentation and follow-up
• Maintain high customer satisfaction through active listening and clear solutions
• Collaborate with supervisors and colleagues on-site and remotely to raise service standards

Skills

Dutch language

English (B2+)

Tools

CRM platforms

MS Office

Job description

Location: Lisbon, Portugal

Language Requirements: Fluent Dutch and Professional English (B2+)

Job Title: Dutch-Speaking Customer Support Advisor (Home Appliances & Consumer Electronics)

Role Overview

Are you looking to launch your professional journey in one of Europe's most dynamic capitals while enjoying the flexibility of a hybrid work arrangement? We are actively seeking enthusiastic Dutch-speaking Customer Support Advisors to join our multicultural team based in Lisbon.

In this capacity, you will represent a globally renowned leader in the home appliances and consumer electronics sector. Your core mission will be to deliver exceptional support to our Dutch-speaking clientele, assisting them with inquiries and guaranteeing a seamless brand experience. This position offers a flexible hybrid work model alongside time spent in our contemporary Lisbon office, providing the ideal equilibrium between professional autonomy and team connection.

Work Model: Hybrid (2–3 days remote per week)

Experience: No prior background required (comprehensive, fully paid training is provided)

Key Responsibilities

• Customer Assistance: Handle incoming inquiries from Dutch-speaking customers via telephone, email, and live chat in a professional, courteous, empathetic, and prompt manner.

• Troubleshooting & Support: Guide customers through product questions, delivery scheduling, warranty terms, and the resolution of common technical issues regarding household appliances with patience and care.

• Case Management: Log and monitor customer interactions within our CRM system with meticulous precision, ensuring accurate documentation and following open cases through to complete resolution.

• Quality & Empathy: Sustain a high standard of customer satisfaction through active listening, genuine empathy, and the delivery of clear, actionable solutions.

• Team Collaboration: Partner closely with supervisors and colleagues—both on-site and virtually—to continually elevate service standards and achieve collective performance benchmarks.

What We Are Looking For

Essential Qualifications:

• Language Skills: Fluent Dutch proficiency (written and spoken) to ensure crystal-clear client communication, coupled with a robust, professional command of English (B2 level or higher) for internal communications and training sessions.

• Tech & Hybrid Savvy: Comfortable navigating multi-screen setups, utilizing standard software (MS Office), adapting to CRM platforms, and self-managing effectively during remote workdays.

• Adaptability: Comfortable thriving within a structured environment governed by rotating shift schedules.

• Experience: Prior background in customer service, call centers, or the retail industry represents a valuable plus, but is not mandatory. We prioritize motivation, attitude, and a strong eagerness to learn above all else!

Core Competencies:

• Outstanding verbal and written communication abilities, paired with a polite, empathetic, patient, and customer-focused demeanor, underpinned by emotional intelligence and a solutions-driven mindset.

Working Hours & Shifts

• Schedule: Full-time commitment (40 hours per week), structured as 8 hours per day across 5 days a week.

• Shift Window: Rotational shifts operating within the daily window between 07:00 AM and 05:00 PM.

• Work Style: Hybrid setup—experience the best of both worlds with 2 to 3 days working remotely from home weekly, balanced with collaborative days at our state-of-the-art office facility in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month (distributed across 14 annual payouts, incorporating Christmas and Summer holiday bonuses).

• Language Allowance: €150 net per month language bonus rewarding the professional application of your Dutch language skills.

• Performance Bonus: Up to €100 per month performance bonus tied to achieving realistic customer satisfaction and quality targets.

• Meal Allowance: €7 daily meal voucher (equating to approximately €140–€150 net additional income per month).

• Paid Onboarding: Thorough, fully compensated initial training program covering product knowledge and customer management systems starting right on day one.

• Career Growth: Tangible pathways for internal advancement into Quality Assurance, Team Management, or Training positions.

• Relocation Support: Tailored assistance for candidates relocating from abroad (comprising help with local bureaucratic paperwork, NIF/NISS tax and social security registration, and settling-in guidance) to ensure a seamless transition to Portugal.