Financing Support Specialist — Hybrid & Growth

Vodafone Group Plc; Lisboa; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Mobile phone & data plan

Well-being program

Learning platform access

Job summary

Vodafone is seeking an Operations Specialist to support the end-to-end financing process, ensuring excellent customer and store experience while maintaining compliance and financial accuracy. You will act as the primary contact between customers, retail channels, internal stakeholders, and the financing partner.

You will respond to questions, guide requests, register and update cases, and help identify improvements to processes and workflows.

Qualifications

• Clear and helpful verbal and written communication.
• Attention to detail and ability to follow defined procedures.
• Basic digital skills and confidence learning new systems.
• Reliability, organisation and willingness to learn.
• Previous experience in customer service, retail, a contact centre or administration can be helpful.

Responsibilities

• Respond to customer questions about how to request credit for an equipment purchase.
• Help customers complete requests and provide straightforward status updates.
• Register and update cases accurately in the relevant systems.
• Follow up on incomplete or pending requests.
• Financial reconciliation and identify process improvement opportunities.
• Resolve common questions and elevate non-standard cases to the appropriate team.

Skills

Communication skills

Attention to detail

Digital literacy

Reliability & organization

Willingness to learn

Customer service experience

Job description

Vodafone is seeking an Operations Specialist to support the end-to-end financing process, ensuring excellent customer and store experience while maintaining compliance and financial accuracy. You will act as the primary contact between customers, retail channels, internal stakeholders, and the financing partner.

You will respond to questions, guide requests, register and update cases, and help identify improvements to processes and workflows.