Customer Care Specialist

Vodafone; Portugal; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid work

Phone plan

Service discounts

Well-being program

Training platform access

Mobility opportunities

Job summary

Vodafone in Portugal is looking for an Operations Specialist to support end-to-end financing processes and ensure accurate customer experiences. You will be the primary contact between customers, retail channels and the financing partner, helping with proposal processing, case management and documentation validation.

You will contribute to improving processes, resolve standard questions and escalate complex issues.

Qualifications

• Clear and helpful verbal and written communication.
• Attention to detail and ability to follow procedures.
• Basic digital skills and willingness to learn new systems.
• Reliability and organisational abilities.
• Previous customer service, retail or administration experience is helpful.

Responsibilities

• Respond to customer questions about credit for equipment purchases.
• Help customers complete requests and provide status updates.
• Register and update cases accurately in relevant systems.
• Follow up on incomplete or pending requests.
• Perform financial reconciliation and identify improvements.
• Resolve common questions and escalate non-standard cases.

Skills

Clear communication

Attention to detail

Basic digital skills

Reliability

Customer service experience

Job description

Select how often (in days) to receive an alert:

Business Area: Local Commercial Operations

Posting Country: Portugal

Full Time / Part Time: Full Time

Contract Type: Fixed Term Contract

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.The Operations Specialist is responsible for supporting the end-to-end financing process, ensuring an excellent customer and store experience while maintaining operational efficiency, compliance, and financial accuracy. This role acts as the primary contact between customers, retail channels, internal stakeholders, and the financing partner, supporting proposal processing, case management, issue resolution, documentation validation, and financial reconciliation activities.

What you'll do

• Respond to customer questions about how to request credit for an equipment purchase;
• Help customers complete requests and provide straightforward status updates;
• Register and update cases accurately in the relevant systems;
• Follow up on incomplete or pending requests;
• Financial reconciliation e Identify process improvement opportunities;
• Resolve common questions and escalated non-standard cases to the appropriate team.

Who you are

• Clear and helpful verbal and written communication;
• Attention to detail and the ability to follow defined procedures;
• Basic digital skills and confidence learning new systems;
• Reliability, organisation and willingness to learn;
• Previous experience in customer service, retail, a contact centre or administration can be helpful.

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model -Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;we're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.