Financing Operations & Customer Care Specialist

Vodafone; Lisboa; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model

Mobile phone and plan

Recognition program

Well-being program

Training platform

Internal mobility

Job summary

Vodafone is hiring an Operations Specialist to support the end-to-end financing process, ensuring an excellent customer and store experience while maintaining accuracy and compliance. This role is the primary contact between customers, retail channels, internal teams, and the financing partner.

You’ll resolve cases, process proposals, validate documentation and help drive improvements in efficiency and service quality, in a hybrid work environment.

Qualifications

• Experience in customer service, retail, contact centre or administration can be helpful.
• Clear and helpful verbal and written communication.
• Basic digital skills and confidence learning new systems.

Responsibilities

• Respond to customer questions about how to request credit for an equipment purchase.
• Help customers complete requests and provide straightforward status updates.
• Register and update cases accurately in the relevant systems.
• Follow up on incomplete or pending requests.
• Financial reconciliation and identify process improvement opportunities.
• Resolve common questions and escalated non-standard cases to the appropriate team

Skills

Communication

Attention to detail

Digital skills

Reliability

Customer service experience

Job description

Vodafone is hiring an Operations Specialist to support the end-to-end financing process, ensuring an excellent customer and store experience while maintaining accuracy and compliance. This role is the primary contact between customers, retail channels, internal teams, and the financing partner.

You’ll resolve cases, process proposals, validate documentation and help drive improvements in efficiency and service quality, in a hybrid work environment.