Customer Care Specialist

Vodafone; Lisboa; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model

Mobile phone and plan

Recognition program

Well-being program

Training platform

Internal mobility

Job summary

Vodafone is hiring an Operations Specialist to support the end-to-end financing process, ensuring an excellent customer and store experience while maintaining accuracy and compliance. This role is the primary contact between customers, retail channels, internal teams, and the financing partner.

You’ll resolve cases, process proposals, validate documentation and help drive improvements in efficiency and service quality, in a hybrid work environment.

Qualifications

• Experience in customer service, retail, contact centre or administration can be helpful.
• Clear and helpful verbal and written communication.
• Basic digital skills and confidence learning new systems.

Responsibilities

• Respond to customer questions about how to request credit for an equipment purchase.
• Help customers complete requests and provide straightforward status updates.
• Register and update cases accurately in the relevant systems.
• Follow up on incomplete or pending requests.
• Financial reconciliation and identify process improvement opportunities.
• Resolve common questions and escalated non-standard cases to the appropriate team

Skills

Communication

Attention to detail

Digital skills

Reliability

Customer service experience

Job description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.The Operations Specialist is responsible for supporting the end-to-end financing process, ensuring an excellent customer and store experience while maintaining operational efficiency, compliance, and financial accuracy.This role acts as the primary contact between customers, retail channels, internal stakeholders, and the financing partner, supporting proposal processing, case management, issue resolution, documentation validation, and financial reconciliation activities.

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.The Operations Specialist is responsible for supporting the end-to-end financing process, ensuring an excellent customer and store experience while maintaining operational efficiency, compliance, and financial accuracy.This role acts as the primary contact between customers, retail channels, internal stakeholders, and the financing partner, supporting proposal processing, case management, issue resolution, documentation validation, and financial reconciliation activities.

What You’ll Do

• Respond to customer questions about how to request credit for an equipment purchase;
• Help customers complete requests and provide straightforward status updates;
• Register and update cases accurately in the relevant systems;
• Follow up on incomplete or pending requests;
• Financial reconciliation e Identify process improvement opportunities;
• Resolve common questions and escalated non- standard cases to the appropriate team

Who You Are

• Clear and helpful verbal and written communication;
• Attention to detail and the ability to follow defined procedures;
• Basic digital skills and confidence learning new systems;
• Reliability, organisation and willingness to learn;
• Previous experience in customer service, retail, a contact centre or administration can be helpful

What's In It For You

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.