Financing Operations Specialist — Hybrid & Growth

Ikea; Lisboa; Hybrid; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Mobile phone and data plan

Employee discounts

Well-being program

Training platform access

Internal mobility opportunities

Job summary

Vodafone is seeking an Operations Specialist to support end-to-end financing processes, ensuring a great customer and store experience while ensuring financial accuracy and compliance. The role serves as the main contact between customers, retail channels, internal stakeholders, and the financing partner.

You’ll handle proposal processing, case management, documentation validation, and financial reconciliation, with opportunities to improve processes and collaborate across teams.

Qualifications

• Clear and helpful verbal and written communication.
• Attention to detail and the ability to follow defined procedures.
• Basic digital skills and confidence learning new systems.
• Reliability, organisation and willingness to learn.
• Previous experience in customer service, retail, a contact centre or administration can be helpful.

Responsibilities

• Respond to customer questions about how to request credit for an equipment purchase.
• Help customers complete requests and provide straightforward status updates.
• Register and update cases accurately in the relevant systems.
• Follow up on incomplete or pending requests.
• Financial reconciliation and identify process improvement opportunities.
• Resolve common questions and escalate non-standard cases to the appropriate team.

Skills

Communication

Attention to detail

Digital literacy

Reliability

Customer service experience

Job description

Vodafone is seeking an Operations Specialist to support end-to-end financing processes, ensuring a great customer and store experience while ensuring financial accuracy and compliance. The role serves as the main contact between customers, retail channels, internal stakeholders, and the financing partner.

You’ll handle proposal processing, case management, documentation validation, and financial reconciliation, with opportunities to improve processes and collaborate across teams.