Finance & Customer Experience Specialist

Vodafone; Portugal; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid work

Phone plan

Service discounts

Well-being program

Training platform access

Mobility opportunities

Job summary

Vodafone in Portugal is looking for an Operations Specialist to support end-to-end financing processes and ensure accurate customer experiences. You will be the primary contact between customers, retail channels and the financing partner, helping with proposal processing, case management and documentation validation.

You will contribute to improving processes, resolve standard questions and escalate complex issues.

Qualifications

• Clear and helpful verbal and written communication.
• Attention to detail and ability to follow procedures.
• Basic digital skills and willingness to learn new systems.
• Reliability and organisational abilities.
• Previous customer service, retail or administration experience is helpful.

Responsibilities

• Respond to customer questions about credit for equipment purchases.
• Help customers complete requests and provide status updates.
• Register and update cases accurately in relevant systems.
• Follow up on incomplete or pending requests.
• Perform financial reconciliation and identify improvements.
• Resolve common questions and escalate non-standard cases.

Skills

Clear communication

Attention to detail

Basic digital skills

Reliability

Customer service experience

Job description

Vodafone in Portugal is looking for an Operations Specialist to support end-to-end financing processes and ensure accurate customer experiences. You will be the primary contact between customers, retail channels and the financing partner, helping with proposal processing, case management and documentation validation.

You will contribute to improving processes, resolve standard questions and escalate complex issues.