Field Technician: Onsite IT Support in Madeira

Claranet Portugal; Funchal; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Friendly workplace.

Regular teambuilding programs.

Certification paths resources.

Job summary

Claranet Portugal is seeking a Field Technician to join our Madeira region team. The role focuses on providing onsite first and second-line technical support to end users, diagnosing incidents across Windows OS, Microsoft 365, and hardware, and maintaining networked infrastructure and collaboration equipment.

Responsibilities include deploying hardware/software, managing incidents through a ticketing system, and traveling within the Madeira region to support clients with professionalism and

Qualifications

• Proven experience providing onsite technical support within a corporate environment.
• Strong knowledge of Windows Client operating systems and Microsoft 365.
• Solid understanding of local area networks (LAN).
• Experience using ticketing systems; Valid driver's licence and availability to travel within the region.
• Residence in the Madeira region.

Responsibilities

• Provide first and second-line onsite technical support to end users.
• Diagnose and resolve incidents related to computer equipment and peripherals, Windows OS, and Microsoft 365.
• Maintain and troubleshoot LANs, meeting rooms, and collaboration equipment.
• Install, configure, and maintain hardware and software; log, track, and update incidents via ticketing system.
• Ensure requests are monitored through to resolution; liaise with internal/external technical teams as needed.
• Travel across the Madeira region to provide onsite support.

Skills

Onsite technical support

Windows client OS

Microsoft 365

LAN

Ticketing systems

Travel flexibility

Madeira resident

Tools

Microsoft Intune

Active Directory

Job description

Claranet Portugal is seeking a Field Technician to join our Madeira region team. The role focuses on providing onsite first and second-line technical support to end users, diagnosing incidents across Windows OS, Microsoft 365, and hardware, and maintaining networked infrastructure and collaboration equipment.

Responsibilities include deploying hardware/software, managing incidents through a ticketing system, and traveling within the Madeira region to support clients with professionalism and