On-Site Field Support Tech – Lisbon

Inetum; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Inetum is seeking a Field Support Technician to join the on-site technical support team in Lisbon. The role involves providing hands-on assistance, troubleshooting hardware and software, and maintaining devices to ensure smooth operation of client systems.

The position emphasizes clear communication with users, adherence to company policies, and collaboration with remote teams to resolve incidents efficiently.

Qualifications

• Formal IT training or related field.
• 1–2 years of experience in technical support roles.
• Solid knowledge of hardware, operating systems, and networks.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-oriented approach.

Responsibilities

• Provide on-site technical support to users and equipment.
• Diagnose and resolve hardware and software issues.
• Install, configure, and maintain devices and peripherals.
• Ensure systems are updated and functioning according to company policies.
• Collaborate with remote teams to resolve complex incidents.

Skills

Troubleshooting

Customer focus

Networking basics

Hardware knowledge

Communication skills

Education

Training in Information Technology

Tools

Microsoft Certification

Cisco Certification

ITIL

Job description

Inetum is seeking a Field Support Technician to join the on-site technical support team in Lisbon. The role involves providing hands-on assistance, troubleshooting hardware and software, and maintaining devices to ensure smooth operation of client systems.

The position emphasizes clear communication with users, adherence to company policies, and collaboration with remote teams to resolve incidents efficiently.