Field Operations Lead – 5-Star Luxury Villas

Portugal Active; Viseu; Presencial; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base + benefits package

Resumo da oferta

Portugal Active is seeking a hands-on Operations Lead to oversee field activities across 5-star villa properties in Portugal. You will manage housekeeping, laundry, and maintenance teams, drive quality standards, and coordinate with suppliers to maintain exceptional guest experiences.

You will protect cost controls, implement SOPs, and ensure on-time check-ins while traveling regionally to supervise operations daily. A strong, autonomous, practical leader with Portuguese fluency is essential.

Qualificações

• 5+ years managing operations in hospitality, short-term rentals or hotels.
• Proven experience leading field teams: housekeeping, maintenance or similar.
• 100% Portuguese fluency (mandatory) + professional English.
• Strong budgets, cost control and supplier negotiation.
• Driving licence and willingness to move across the region daily.

Responsabilidades

• Lead and coordinate housekeeping, laundry and maintenance teams, internal and external
• Own the operations calendar: check-ins, turnovers, interventions.
• Zero failed arrivals
• Control operational budgets: cost per property, per category, per clean
• Negotiate, manage and procure suppliers: comparative quotes, unit prices, SLAs
• Enforce quality standards and SOPs by property tier, with regular field inspections
• Resolve guest-facing damages and incidents fast, documented, within platform deadlines
• Manage stock, warehouse and consumables with full discipline
• Deliver daily operational KPIs and continuous improvement to leadership

Conhecimentos

People management

Budget management

Scheduling & coordination

Portuguese (native)

English (professional)

Driving licence

Hands-on approach

Ferramentas

PMS Breezeway

Descrição da oferta de emprego

Portugal Active is seeking a hands-on Operations Lead to oversee field activities across 5-star villa properties in Portugal. You will manage housekeeping, laundry, and maintenance teams, drive quality standards, and coordinate with suppliers to maintain exceptional guest experiences.

You will protect cost controls, implement SOPs, and ensure on-time check-ins while traveling regionally to supervise operations daily. A strong, autonomous, practical leader with Portuguese fluency is essential.