5-Star Villa Operations Lead — Field & Quality

Portugal Active; Viana do Castelo; Presencial; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Direct access to CEO & board

Ownership of operations function

Premium villa portfolio workspace

Office with pool & sunny environment

Competitive base + benefits

Resumo da oferta

Portugal Active is seeking an experienced Operations Lead to manage field teams across housekeeping, laundry and maintenance, ensuring 5-star quality and cost discipline. You will drive operational plans, budgets and supplier relationships, while maintaining high guest satisfaction and adherence to standards.

This role requires hands-on, autonomous execution with the ability to move across the region daily and deliver KPI-driven improvements to senior leadership.

Qualificações

• 5+ years managing operations in hospitality, short-term rentals or hotels (mandatory).
• Proven experience leading field teams: housekeeping, maintenance or similar (mandatory).
• 100% Portuguese fluency (mandatory) + professional English.
• Strong command of budgets, cost control and supplier negotiation (mandatory).
• Driving licence and availability to move across the region daily (mandatory).

Responsabilidades

• Lead and coordinate housekeeping, laundry and maintenance teams, internal and external.
• Own the operations calendar: check-ins, turnovers, interventions. Zero failed arrivals.
• Control operational budgets: cost per property, per category, per clean.
• Negotiate, manage and procure suppliers: comparative quotes, unit prices, SLAs.
• Enforce quality standards and SOPs by property tier, with regular field inspections.
• Resolve guest-facing damages and incidents fast, documented, within platform deadlines.
• Manage stock, warehouse and consumables with full discipline.
• Deliver daily operational KPIs and continuous improvement to leadership.

Conhecimentos

Field team leadership

Budget management

Supplier negotiation

Quality standards

Mobility across region

Ferramentas

Breezeway or similar PMS

Descrição da oferta de emprego

Portugal Active is seeking an experienced Operations Lead to manage field teams across housekeeping, laundry and maintenance, ensuring 5-star quality and cost discipline. You will drive operational plans, budgets and supplier relationships, while maintaining high guest satisfaction and adherence to standards.

This role requires hands-on, autonomous execution with the ability to move across the region daily and deliver KPI-driven improvements to senior leadership.