Fashion Retail Customer Support

Boeva Tech; Lisboa; On-site; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Monthly bonus

International team in Lisbon

Job summary

Boeva Tech in Lisbon is seeking an Italian-speaking Customer Support Specialist with English proficiency to support customers of a leading fashion retail brand. You will handle orders, deliveries, returns, refunds and exchanges, ensuring a smooth customer experience.

The role offers a Monday–Friday schedule, 08:00–17:00, full-time employment, and a monthly base salary of €1,200 plus a €150 bonus. No prior fashion industry experience required; a customer-oriented mindset and strong communication

Qualifications

• Fluent Italian is mandatory.
• Good command of English.
• Strong communication and customer service skills.
• Customer-oriented, patient, and solution-focused.
• Willingness to learn and follow structured processes.

Responsibilities

• Assist with order tracking, delivery updates, and shipping inquiries.
• Manage questions related to returns, refunds, and exchanges.
• Provide information about products, availability, and order status.
• Resolve everyday post-purchase issues in a friendly, professional manner.
• Communicate with customers in Italian and English as required.
• Maintain high customer satisfaction and follow brand standards.

Skills

Italian language

English language

Customer service

Communication skills

Problem solving

Job description

Location: Lisbon, Portugal
Languages: Italian (mandatory) + English

Schedule: Monday–Friday, 08:00–17:00

Employment: Full-time

About the Role

Combine your language skills with your interest in fashion and e-commerce!

We're looking for an Italian-speaking Customer Support Specialist with English proficiency to support customers of a leading fashion retail brand. You'll help shoppers with everyday requests related to orders, deliveries, returns, refunds, and exchanges, ensuring a smooth and positive customer experience.

This is an excellent opportunity to join an international retail environment, develop your customer service skills, and work with a well-established fashion brand in Lisbon.

No fashion industry experience is required — a customer-oriented mindset, good communication skills, and a willingness to learn are what matter most.

What You'll Be Doing

As a Customer Support Specialist, you'll help customers enjoy a seamless shopping experience by:

• Assisting with order tracking, delivery updates, and shipping inquiries

• Managing questions related to returns, refunds, and exchanges

• Providing information about products, availability, and order status

• Resolving everyday post-purchase issues in a friendly and professional manner

• Communicating with customers in Italian and using English as required

• Maintaining high customer satisfaction and following established brand standards

Why Join This Opportunity?

• Fashion & e-commerce: Gain experience in the international fashion retail industry

• Structured responsibilities: Handle clear, process-driven customer requests without complex technical troubleshooting

• Weekday schedule: Enjoy a consistent Monday-to-Friday routine, with no weekend shifts

• Performance rewards: Earn an additional monthly bonus based on performance

• International environment: Work with a multicultural team in Lisbon

• Career development: Build valuable customer experience skills and explore future opportunities in retail and e-commerce

Your Compensation Package

Base Salary: €1,200 gross/month, paid 14 times per year
Performance Bonus: €150 gross/month, paid 12 times per year

The performance bonus is additional to your base salary and depends on the applicable performance criteria.

Working Schedule

• Monday to Friday

• 08:00–17:00

• Weekends off

Enjoy a predictable weekday routine that makes it easier to plan your personal life outside work.

Who We're Looking For

• Fluent Italian speaker — mandatory

• Good command of English

• Strong communication and customer service skills

• Customer-oriented, patient, and solution-focused

• Comfortable following structured processes and guidelines

• Interest in fashion, retail, or e-commerce is an advantage

• Motivated to learn and grow in an international working environment

Previous customer support experience is an advantage, but candidates with the right language skills and attitude are encouraged to apply.

Why Lisbon?

Lisbon offers an international atmosphere, a vibrant lifestyle, and the opportunity to gain professional experience in a multicultural environment while developing your career in customer experience.

If you speak Italian and English and enjoy helping people, this could be your next step into the world of fashion e-commerce.