Italian Speaking Customer Experience Specialist

Ignite; Cascais; Vor Ort; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Paid onboarding

Vibrant Lisbon office

Zusammenfassung

Ignite in Lisbon is seeking a Customer Experience Specialist to support Italian-speaking clients during peak retail periods. You will assist via calls, emails, and live chats, ensuring warm and efficient service throughout Black Friday, Christmas, and New Year sales.

This full-time on-site role offers a base salary of €1,200 per month (14-month basis) plus up to €150 monthly performance bonus, with paid onboarding and a vibrant team environment in central Lisbon.

Qualifikationen

• Native or near-native Italian language skills (C1/C2).
• Legal residency in Portugal with NIF and NISS.
• On-site in Lisbon with full-time availability.

Aufgaben

• Handle customer care via calls, emails, and live chats for Italian-speaking clients.
• Manage high-volume order periods during holidays.
• Resolve inquiries on order tracking, stock, payments, dispatch, and returns.
• Log interactions and cases into the CRM platform.
• Collaborate with team leaders to maintain performance metrics.

Kenntnisse

Italian language proficiency

Excellent communication

Ability to work under high workload

English language proficiency

Tools

CRM software

Jobbeschreibung

IMPORTANT NOTE: Candidates must be local to Lisbon and possess a valid Portuguese Residency Card/Work Permit (Cartão de Residência), active NIF, and active NISS.

Location

Lisbon, Portugal (100% On-site)

Schedule

Full-time (40 Hours/Week | Mon–Fri, 08:00–17:00 | Fixed Weekends Off)

Base Salary

€1,200 gross/month (14-month basis, pro-rated) + up to €150/month Performance Bonus

Are you based in Lisbon and fluent in Italian? Looking for an engaging opportunity during the peak retail shopping rush? We are recruiting Customer Experience Specialists to join our central Lisbon operations, helping deliver top-tier support through Black Friday, Christmas, and the New Year Winter Sales.

Core Duties & Impact

• Customer Care: Connect with Italian-speaking clients through calls, emails, and live chats to deliver warm, efficient service.
• Volume Handling: Navigate intense order periods and high-volume customer contact smoothly during holiday and clearance sales.
• Resolution Management: Address inquiries regarding order tracking, product stock, payment issues, dispatch updates, and return processes.
• Database Tracking: Log all interactions, open cases, and operational details thoroughly within our CRM platform.
• Team Alignment: Work together with team leaders and colleagues to maintain high performance metrics and target goals.

Who We Are Looking For

• Language Abilities: Native or near-native level of Italian (C1/C2 level across speaking and writing). English competency is a distinct advantage.
• Mandatory Legal Paperwork: Must currently live in Portugal and hold all essential local documents:
  • Valid Portuguese Residency Card / Work Permit (Cartão de Residência)
  • Active Portuguese NIF (Número de Identificação Fiscal)
  • Active Portuguese NISS (Número de Identificação da Segurança Social)
• On‑Site Presence: Complete on‑site commitment at our Lisbon facilities.
• Key Skills: Outstanding communication abilities, problem‑solving mindset, and composure under high workload conditions.
• Technical Aptitude: Basic digital literacy with the capacity to pick up CRM tools quickly.

Hours & Location Details

• Work Schedule: Monday to Friday, 08:00 to 17:00 (Includes a 1-hour lunch break)
• Weekend Schedule: Saturday and Sunday strictly off (No weekend work required)
• Work Location: Central Lisbon, Portugal (Well-connected to public transportation networks)

Compensation & Perks

Base Gross Pay: €1,200 / month based on a 14-month distribution (pro-rated to employment length)

Performance Incentive: Up to €150 / month based on metric targets

• Paid Training: Full paid onboarding program prior to peak season to set you up for success
• Workplace Culture: Vibrant, contemporary office space with an international team in the heart of Lisbon