Fashion Customer Support Specialist — Lisbon

Working Adventures; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Job summary

Working Adventures in Lisbon, Portugal seeks a Customer Support professional to assist leading fashion brands. This mid-level role focuses on delivering exceptional online and phone support with no people management.

You will handle inquiries via email, phone, and chat; provide product guidance; resolve order issues; collaborate with European colleagues; and ensure a superior customer experience in fashion retail.

Qualifications

• Experience in handling customer inquiries across multiple channels.
• Strong communication and problem-solving abilities.
• Ability to work with multilingual teams and CRM/chat tools.

Responsibilities

• Handle customer inquiries via email, phone, and chat.
• Provide product guidance and service support for fashion brands.
• Resolve order-related issues and process changes.
• Collaborate with European colleagues and participate in onboarding.

Skills

Customer service

Communication

Problem solving

Multilingual teamwork

CRM/Chat tools

Job description

Working Adventures in Lisbon, Portugal seeks a Customer Support professional to assist leading fashion brands. This mid-level role focuses on delivering exceptional online and phone support with no people management.

You will handle inquiries via email, phone, and chat; provide product guidance; resolve order issues; collaborate with European colleagues; and ensure a superior customer experience in fashion retail.