Spanish Customer Support Agent – Fashion Retail Project (Part-Time)

Cross Border Talents; Lisboa; Presencial; EUR 5000 - 6000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Performance bonus up to €75

Meal allowance of €7 net per day

Resumo da oferta

Cross Border Talents is seeking fluent Spanish speakers for part-time Customer Support Agent roles based in Lisbon. This position involves assisting customers with inquiries related to a global fashion retail project. Ideal candidates are passionate about customer experience and fashion.

Responsibilities include providing support via phone, email, and chat, resolving customer issues, and documenting interactions. A base salary of €475 per month is offered, alongside performance bonuses and meal allowances.

Qualificações

• Fluency in Spanish is mandatory.
• Good English skills (B2) required, both written and spoken.
• Previous experience in customer service or retail is advantageous.

Responsabilidades

• Provide customer support in Spanish via phone, email, and/or chat.
• Assist customers with inquiries related to orders and products.
• Resolve issues efficiently while ensuring customer satisfaction.

Conhecimentos

Fluency in Spanish

Good level of English (B2)

Strong communication skills

Customer-oriented mindset

Descrição da oferta de emprego

We are looking for fluent Spanish speakers to join our Lisbon-based client as Customer Support Agents working in an international team supporting a well-known global fashion retail project. This part-time role is ideal for someone passionate about customer experience and interested in the fashion industry. Start date is immediate and initial paid training will be provided to ensure you're well-equipped for your new role!

Key Responsibilities

• Provide customer support in Spanish via phone, email, and/or chat
• Assist customers with inquiries related to orders, deliveries, returns, and products
• Resolve issues efficiently while ensuring a high level of customer satisfaction
• Accurately document customer interactions in internal systems

Requirements

• Fluency in Spanish (mandatory)
• Good level of English (B2, written and spoken)
• Strong communication and interpersonal skills
• Customer-oriented mindset with attention to detail
• Previous experience in customer service or retail is an advantage
• EU ID or a valid residence permit for Portugal
• Already based in Lisbon or its vicinity - no relocation is provided

Offer

• Start date: June 15
• Schedule: 09:00 AM – 01:00 PM (part-time)
• Base salary: €475
• Performance bonus: up to €75
• Meal allowance: €7 net per working day, net, via meal card (approx.€ 154/month)

If you are looking to grow your career in a fast-paced, fashion-driven environment, we would love to hear from you!