Spanish Speaking Customer Advisor- full/part time -

Ignite; Lisboa; On-site; EUR 9,600 - 12,000; Full time

Benefits offered by this job

Fixed working hours

Paid initial training

Convenient location

Multicultural environment

Career development

Job summary

Ignite in Lisbon is seeking a Spanish-speaking customer support specialist for an on-site role at our central Lisbon office. You will assist customers via telephone, live chat, or email, focusing on order tracking, billing, shipments, and returns.

The role requires native or advanced Spanish, English is a plus, and you will document every interaction in the CRM while collaborating with managers to improve workflows.

Qualifications

• Native or advanced Spanish fluency (C1/C2) both spoken and written.
• Functional English is a plus.
• Strong interpersonal and troubleshooting skills.
• Able to navigate standard digital tools and learn new CRM software quickly.
• Reliable, well-organized with good attendance.

Responsibilities

• Assist customers via phone, live chat, or email in Spanish.
• Handle order tracking, billing questions, shipments, exchanges and returns.
• Maintain high service standards aligned with KPIs.
• Document every interaction and update case notes in the CRM.
• Collaborate with team managers to improve workflows.

Skills

Spanish fluency

English helpful

Communication skills

Tech literacy

Reliability

CRM software

Tools

CRM software

Job description

Notice: Local Candidates in Lisbon Only — Valid Documents Required (NIF, NISS, and Residency Card)

Are you a fluent Spanish speaker living in Lisbon looking for a stable schedule with no weekend work? We are looking for customer-oriented professionals to join our dynamic team in central Lisbon. In this role, you will act as the primary point of contact for customers on behalf of a leading global fashion brand, providing high-quality support and ensuring an exceptional customer experience. This is a 100% on-site role based at our office in Lisbon.

What You Will Do

• Customer Assistance: Address inbound requests from Spanish-speaking clients through telephone, live chat, or email while maintaining an empathetic and professional demeanor.
• Problem Resolution: Assist clients with order tracking, product questions, billing concerns, shipment updates, product exchanges, and returns in a timely manner.
• Service Standards: Offer customized, proactive assistance that consistently aligns with quality standards and project KPIs.
• Data Management: Thoroughly document every client interaction, ticket progression, and relevant case notes within our internal CRM system.
• Teamwork: Cooperate with team managers and peers to refine customer service workflows and cultivate a constructive work environment.

Candidate Profile & Key Requirements

• Language Proficiency: Native or advanced C1/C2 Spanish fluency (both spoken and written). Functional command of English is a plus.
• Mandatory Legal Documentation: Applicants must already be living in Portugal and hold all three mandatory official items:
  • Valid Portuguese Work Permit / Residency Card (Cartão de Residência)
  • Tax Identification Number (NIF)
  • Social Security Number (NISS)
• Communication Skills: Strong interpersonal traits, active listening capabilities, and effective troubleshooting skills.
• Tech Literacy: Adept at navigating standard digital tools and capable of mastering new CRM software quickly.
• Reliability: Dependable, well-organized, and dedicated to regular attendance alongside high service standards.

Work Location

• On-Site Address: Av. José Malhoa, n.º 21, Lisbon, Portugal
• (Conveniently reachable through various public transit options, including metro and train routes)

Contract Options, Schedules & Compensation (Paid over 14 Months)

Following Portuguese labor regulations, total annual compensation is distributed across 14 installments (12 standard monthly checks plus extra holiday and Christmas bonuses). We provide three distinct schedule options to match your lifestyle:

1. Full-Time (40 Hours / Week)
   • Schedule: Monday through Friday, 08:00 – 17:00 (incorporates a 60-minute meal break)
   • Base Salary: €950 / month across 14 payments (Annual Base: €13,300)
   • Monthly Performance Bonus: Eligible for up to €150 / month
2. Part-Time (20 Hours / Week)
   • Schedule: Monday through Friday, 09:00 – 13:00
   • Base Salary: €475 / month across 14 payments (Annual Base: €6,650)
   • Incentives: Project-based performance bonuses apply
3. Part-Time (30 Hours / Week)
   • Schedule: Monday through Friday, 09:00 – 16:00 (incorporates a 60-minute lunch break)
   • Base Salary: €712.50 to €760 / month across 14 payments (Annual Base: €9,975 to €10,640)
   • Incentives: Project-based performance bonuses apply

What We Offer

Notice: Local Candidates in Lisbon Only — Valid Documents Required (NIF, NISS, and Residency Card)

• Fixed Working Hours: Predictable Monday-to-Friday shifts—keep every weekend and evening entirely to yourself.
• Paid Initial Training: Comprehensive onboarding training supplied to equip you with thorough product insights and software skills.
• Convenient Location: Centrally situated Lisbon workplace with excellent access to public transit and local amenities.
• Multicultural Environment: Collaborate alongside a welcoming, diverse, and encouraging global team.
• Career Development: Opportunities for continuous professional growth and internal career advancement.