Italian Customer Service Representative for fashion brand in Lisbon

Konecta; Lisboa; On-site; EUR 8,900 - 17,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Training programs

Job summary

Konecta in Lisbon is seeking a customer service professional to support customers via chat, phone, and email and provide information about products and services.

The role emphasizes problem resolution, accurate recordkeeping, and collaboration with team members to enhance service processes. Training, growth opportunities, and a supportive environment are offered.

Qualifications

• At least B2 level proficiency in English.
• Previous experience in a customer service role.
• Excellent communication and problem-solving skills.
• Good knowledge of CRM tools and Microsoft Office applications.
• Competitive salary and additional benefits.
• Opportunities for professional development and continuous training.
• Collaborative and supportive work environment.
• Potential for career growth within the company.

Responsibilities

• Provide support to customers via chat, phone, and email.
• Resolve customer issues and provide information about products and services.
• Maintain accurate records of communications and activities.
• Collaborate with other team members to improve customer service processes.
• Participate in training and skill development programs.

Skills

Communication

Problem-solving

English proficiency

Tools

CRM tools

MS Office

Job description

• Provide support to customers via chat, phone, and email.
• Resolve customer issues and provide information about products and services.
• Maintain accurate records of communications and activities.
• Collaborate with other team members to improve customer service processes.
• Participate in training and skill development programs.

Requirements:

• At least B2 level proficiency in English.
• Previous experience in a customer service role.
• Excellent communication and problem-solving skills.
• Good knowledge of CRM tools and Microsoft Office applications.
• Competitive salary and additional benefits.
• Opportunities for professional development and continuous training.
• Collaborative and supportive work environment.
• Potential for career growth within the company.