Entry-level Moderator - Lisbon, Portugal

ApexBuild Solutions; Lisboa; Presencial; EUR 16.000 - 20.000; Jornada completa

Descripción de la vacante

ApexBuild Solutions in Lisbon, Portugal, seeks an Entry-level Moderator to monitor forums, social media, and online communities.

You will ensure content aligns with guidelines, respond professionally to user inquiries, and work with the moderation team to refine processes. Fresh graduates are welcome; fluent English required; contract position with growth opportunities.

Formación

• Bachelor's degree in Communications, Marketing or related field or equivalent work experience.
• Fluent in English (written and spoken) with strong communication skills.
• Excellent attention to detail and multitasking ability.
• Familiarity with major social media platforms.
• Ability to work independently as well as in a team.
• Strong problem-solving skills.
• Experience with online moderation is a plus.

Responsabilidades

• Monitor and review user-generated content on various online platforms.
• Enforce guidelines by taking appropriate action on violations.
• Respond to inquiries and complaints promptly and professionally.
• Collaborate with the moderation team to improve processes.
• Identify trends in user behavior and report issues to management.
• Stay updated with industry trends and moderation best practices.

Conocimientos

English fluency

Attention to detail

Multitasking

Social media familiarity

Independent work

Problem solving

Moderation experience (nice-to-have)

Educación

Bachelor's degree or equivalent

Descripción del empleo

Entry-level Moderator - Lisbon, Portugal

We are seeking a highly motivated and detail-oriented Entry-level Moderator to join our team in Lisbon, Portugal. As a Moderator, you will be responsible for monitoring online forums, social media platforms, and other online communities to ensure that all user-generated content adheres to our company's guidelines and standards.

Responsibilities:

• Monitor and review user-generated content on various online platforms
• Enforce community guidelines and policies by taking appropriate action on any violations
• Respond to user inquiries and complaints in a timely and professional manner
• Collaborate with the moderation team to continuously improve processes and procedures
• Identify trends and patterns in user behavior and report any issues or concerns to management
• Stay up-to-date with industry trends and best practices in online moderation

Requirements:

• Bachelor's degree in Communication, Marketing, or a related field (or equivalent work experience)
• Fluent in English (written and spoken) with excellent communication skills
• Strong attention to detail and ability to multitask effectively
• Familiarity with various social media platforms
• Ability to work independently as well as part of a team
• Strong problem-solving skills
• Experience with online moderation is a plus

Salary: 1800$ per month

This is a contract position that offers the opportunity for growth within the company. We welcome freshers who are willing to learn and grow in this role.