Entry-Level Moderator

Prestige Talent; Porto; Vor Ort; EUR 15.000 - 19.000; Vollzeit

Zusammenfassung

Prestige Talent is seeking an entry-level Moderator in Porto, Portugal to monitor and maintain the quality of content on our online platform. You will ensure guidelines are followed, respond to user inquiries, and help build a welcoming community.

No prior experience required; a high school diploma is enough. Strong written and verbal communication, calm under pressure, and the ability to work both independently and with a team will help you succeed.

Qualifikationen

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Basic computer skills and familiarity with social media platforms.
• Comfortable working independently as well as in a team environment.

Aufgaben

• Monitor user-generated content and ensure compliance with guidelines.
• Respond to user inquiries and resolve issues in a timely manner.
• Engage with users to foster a positive and welcoming community.
• Identify and escalate potential violations or fraudulent activity.
• Work with other moderators to maintain consistency in practices.
• Stay informed about industry trends and platform policy updates.

Kenntnisse

Communication skills

Detail-oriented

Calm under pressure

Computer literacy

Teamworking

Ausbildung

High school diploma

Bachelor's degree preferred

Jobbeschreibung

Entry-Level Moderator

As an entry-level moderator, you will be responsible for monitoring and maintaining the quality of content on our online platform. This role requires a detail-oriented individual with strong communication skills and a passion for creating a positive user experience.

Responsibilities

• Monitor user-generated content and ensure it complies with our platform's guidelines
• Respond to user inquiries and resolve any issues or concerns in a timely manner
• Actively engage with users to foster a positive and welcoming community
• Identify and elevate any potential violations or fraudulent activity
• Work closely with other moderators to maintain consistency in moderation practices
• Stay informed about industry trends, best practices, and updates in platform policies

Requirements

• High school diploma or equivalent required, Bachelor's degree preferred
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational skills
• Ability to remain calm and professional in high-pressure situations
• Basic computer skills and familiarity with social media platforms
• Comfortable working independently as well as in a team environment

Salary: This is a full-time position based in Porto, Portugal with a starting salary of $1700 per month.

No prior experience is required but candidates with some experience in customer service or community management may be given preference.